Nous avons trouvé 519 résultats de recherche.
Recherchez
Utilisez le formulaire ci-dessous pour rechercher un contenu à partir d'un mot-clé
Transformer l'ouverture d'un compte commercial à l'ère de la COVID-19
...takes a clear understanding of how – and where – COVID-19 will change the customer journey. Look at these changes in terms of volume, customer need, and impact. Then, align...
Les 5 tendances à l'origine de la transformation numérique en 2020
...the need to transform digitally—and they’re improving both the employee and customer experience in the process. Here are 5 trends influencing digital transformation in 2020. 1. Nonstop data collection Data...
L'évolution des technologies d'automatisation des processus d'entreprise
...to work together seamlessly. Another factor responsible for the rise of digital process automation is the increased focus that organizations placed on the customer journey. As customer expectations increased, it...
Top 6 des plates-formes logicielles de BPM pour l'entreprise
...bottlenecks and using automation allows employees to do more with less. Better customer experiences. Automation makes it easy to offer customers more personalized experiences and superior customer service, which improves...
Pourquoi les organisations souffrent du manque de visibilité des processus
...instance, “do a better job managing customer service calls” is an elusive objective. By creating concrete goals tied to specific metrics like “reach an average of 3 minutes per customer...
Comment lancer la transformation numérique en 3 étapes
...you’re a customer support manager. If one customer support process involves 10 employees who earn $50K/year, the total cost of that process is $500K/year. If your team performs 250K tasks...
Les 4 piliers des technologies de transformation numérique
...cooperative mindset. What are the four most important drivers of customer-focused digital transformation technologies? Digital transformation technologies are ecosystem-driven to enable collaboration Consumers now prioritize convenience, and they shrewdly search...
Les 4 étapes de l'hyperautomatisation
...humans from repetitive tasks, allowing them to focus on more valuable tasks for the organization. Together, automation and human involvement help organizations provide superior customer experiences while increasing efficiency, reducing...
5 Grandes tendances du traitement intelligent des données en 2021
...results. Subsequently entering their feedback back into the system will further increase the accuracy of this software.” 2) Need for digitization and improving customer satisfaction are important reasons for purchasing...
Les avantages de l'ouverture de compte omnicanale pour votre banque
...of offering omnichannel account opening for your bank. Increased Customer Convenience Omnichannel account opening is a boon to customer convenience. Customers can now open an account with your bank without...
Guide de la transformation des entreprises en 2023
...for, business process transformation can help improve customer experience and increase efficiency. Some background Business process transformation is changing, improving, and optimizing your business processes. It’s essential to understand the...
Comment mettre en œuvre l'automatisation des processus et l'IA : meilleures pratiques et pièges à éviter.
...predict flight costs 300 days from now and are now available in sales, accounting, and marketing. Examples of AI ideas are wide-ranging: Answer complex customer questions Draft social media captions...
Justifier le bien-fondé des services d'infogérance
...Support Engineer, Customer Success Manager, or Technical Account manager to ensure coverage, continuity, with continuous communications, onboarding and training on new releases. Quarterly business reviews are typical to evaluate metrics...
20 meilleurs outils d'analyse des processus passés en revue en 2024
...Scalability: As your business grows, your process analysis needs might evolve. The software should be scalable to accommodate this growth and adapt to changing requirements. Vendor support: Reliable customer service...
Glossaire BPM : Termes clés et définitions de la gestion des processus d'affaires
...and enhanced customer satisfaction. BPMS typically includes features such as process modeling, workflow management, business rules management, and analytics. By leveraging BPMS, organizations can streamline their business processes, foster better...
Qu'est-ce que la réingénierie des processus d'affaires ?
...Business process reengineering is a chance for strategists to analyze many business areas such as customer experience and supply chains, etc. This can significantly enhance customer satisfaction by meeting their...
Automatisation des entreprises : quoi, pourquoi et comment en 2024
...routine activities. Enriched customer service. Enterprise automation can help improve the customer service by improving response times, increasing consistency and accuracy in service delivery. Improved productivity and work effectiveness. When...
Automatisation de la gestion des stocks
...stock counts or processing purchase orders, automation can save countless hours. Frequent Errors: If mistakes during restocking or order fulfillment are causing financial losses or customer dissatisfaction, automation can bring...
Utiliser l'automatisation intelligente pour accroître l'efficacité de votre banque
...hit the next wave of productivity, cost savings, and improvement in customer experiences. In this article, we will describe key ways banks are improving efficiency by utilizing intelligent automation. What...
Les forces motrices de la transformation numérique
...leads people to assume that tech is the biggest driver of digital transformation, but a survey by Deloitte revealed that strategy, not technology helps create digitally transformed companies. Customer Expectations...